Illustrated Course Guides: Teamwork and Team Building, 2nd Edition
Unit B: Exploring Team Roles and Processes
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Objectives
Map the stages of group development
Recognize the need for team leadership
Select team members
Choose the optimal team size
Define common team roles
Establish team rules
Clarify team objectives
Make collective decisions
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Mapping the Stages of Group Development
A group passes through the following stages when developing into a team:
Forming
Storming
Norming
Performing
Transforming
Adjourning
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Recognizing the Need for Team Leadership
The success or failure of a group depends on how it is led and managed.
Strong, centralized leadership is vital to any team.
The team leader should:
Participate in team assignments
Communicate with management
Serve as team motivator
Manage conflict
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Recognizing the Need for Team Leadership (cont’d)
Traits of a team leader
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Recognizing the Need for Team Leadership (cont’d)
Formal and informal leaders
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Selecting Team Members
Do’s of selecting team members:
Understand the demands of the project or assignment
Carefully consider attitude
Secure needed skills
Create a broad knowledge base
Beware of animosities
Relationship between attitude and skills
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Selecting Team Members (cont’d)
Don’ts of selecting team members:
Don’t select members based on friendship, familiarity, or loyalty
Don’t select members with negative attitudes and hope they improve
Don’t select mediocre workers only because they have some skills you need
Don’t overlook untraditional knowledge, such as experience with a competitor
Don’t select someone who might have a personality conflict with another team member
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Choosing the Optimal Team Size
Considerations in choosing team size:
Smaller is better
Size affects communication
Deliberative groups can have many members
Virtual teams can be large
Quick-response teams are very small
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Choosing the Optimal Team Size (cont’d)
Team size and participation
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Choosing the Optimal Team Size (cont’d)
Don’ts for choosing team size:
Don’t make the mistake of assuming that large groups can complete more tasks
Don’t select more than 12 people for a project team or other group that needs to interact easily
Don’t expect virtual teams to work quickly
Don’t organize virtual groups of more than 25 members – they tend to lose focus or split into factions
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Defining Common Team Roles
Typical team roles:
Leading
Doing
Thinking
Socializing
Determining roles
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Defining Common Team Roles (cont’d)
Types of group members in the doing role
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Establishing Team Rules
Do’s for establishing team rules:
Define basic courtesies
Outline operative procedures
Agree on how to make collective decisions
Commit to open communication
Discuss file formats
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Establishing Team Rules (cont’d)
Don’ts for establishing team rules:
Don’t assume team members will observe basic courtesies without establishing ground rules for doing so
Don’t forget that team members have responsibilities outside of the team
Don’t share news about team conflicts and disagreements with people outside of the team
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Establishing Team Rules (cont’d)
Example of team ground rules
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Clarifying Team Objectives
Steps in clarifying team objectives:
Clearly define expected outcomes
Secure management’s approval
Decompose the project
Clarify each person’s role
Set the direction and schedule
Example of team objectives
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Making Collective Decisions
Do’s for making collective decisions:
Set rules for making decisions
Beware of majority rules
Watch out for groupthink
Respect serious differences of opinion
Use time to soften differences
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Making Collective Decisions (cont’d)
Don’ts for making collective decisions:
Don’t start making decisions until you set ground rules
Don’t make major decisions based on a narrow majority vote
Don’t become intolerant of differing opinions
Don’t give up independent thinking to conform to the group
Don’t discount opposing points of view
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Technology@Work: Online Collaboration Tools
Online collaboration tools such as Google Docs and Office Web Apps are forms of software designed to help teams achieve their goals.
Online collaboration tools are often organized into three categories:
Communication tools
Conferencing tools
Coordination tools
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Technology@Work: Online Collaboration Tools (cont’d)
Office Web Apps:
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Summary
Mapping the stages of group development
Recognizing the need for team leadership
Selecting team members
Choosing the optimal team size
Defining common team roles
Establishing team rules
Clarifying team objectives
Making collective decisions
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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,
Illustrated Course Guides: Teamwork and Team Building, 2nd Edition
Unit B: Exploring Team Roles and Processes
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Objectives
Map the stages of group development
Recognize the need for team leadership
Select team members
Choose the optimal team size
Define common team roles
Establish team rules
Clarify team objectives
Make collective decisions
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Mapping the Stages of Group Development
A group passes through the following stages when developing into a team:
Forming
Storming
Norming
Performing
Transforming
Adjourning
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Recognizing the Need for Team Leadership
The success or failure of a group depends on how it is led and managed.
Strong, centralized leadership is vital to any team.
The team leader should:
Participate in team assignments
Communicate with management
Serve as team motivator
Manage conflict
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Recognizing the Need for Team Leadership (cont’d)
Traits of a team leader
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Recognizing the Need for Team Leadership (cont’d)
Formal and informal leaders
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Selecting Team Members
Do’s of selecting team members:
Understand the demands of the project or assignment
Carefully consider attitude
Secure needed skills
Create a broad knowledge base
Beware of animosities
Relationship between attitude and skills
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Selecting Team Members (cont’d)
Don’ts of selecting team members:
Don’t select members based on friendship, familiarity, or loyalty
Don’t select members with negative attitudes and hope they improve
Don’t select mediocre workers only because they have some skills you need
Don’t overlook untraditional knowledge, such as experience with a competitor
Don’t select someone who might have a personality conflict with another team member
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Choosing the Optimal Team Size
Considerations in choosing team size:
Smaller is better
Size affects communication
Deliberative groups can have many members
Virtual teams can be large
Quick-response teams are very small
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Choosing the Optimal Team Size (cont’d)
Team size and participation
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Choosing the Optimal Team Size (cont’d)
Don’ts for choosing team size:
Don’t make the mistake of assuming that large groups can complete more tasks
Don’t select more than 12 people for a project team or other group that needs to interact easily
Don’t expect virtual teams to work quickly
Don’t organize virtual groups of more than 25 members – they tend to lose focus or split into factions
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Defining Common Team Roles
Typical team roles:
Leading
Doing
Thinking
Socializing
Determining roles
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Defining Common Team Roles (cont’d)
Types of group members in the doing role
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Establishing Team Rules
Do’s for establishing team rules:
Define basic courtesies
Outline operative procedures
Agree on how to make collective decisions
Commit to open communication
Discuss file formats
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Establishing Team Rules (cont’d)
Don’ts for establishing team rules:
Don’t assume team members will observe basic courtesies without establishing ground rules for doing so
Don’t forget that team members have responsibilities outside of the team
Don’t share news about team conflicts and disagreements with people outside of the team
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Establishing Team Rules (cont’d)
Example of team ground rules
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Clarifying Team Objectives
Steps in clarifying team objectives:
Clearly define expected outcomes
Secure management’s approval
Decompose the project
Clarify each person’s role
Set the direction and schedule
Example of team objectives
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Making Collective Decisions
Do’s for making collective decisions:
Set rules for making decisions
Beware of majority rules
Watch out for groupthink
Respect serious differences of opinion
Use time to soften differences
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Making Collective Decisions (cont’d)
Don’ts for making collective decisions:
Don’t start making decisions until you set ground rules
Don’t make major decisions based on a narrow majority vote
Don’t become intolerant of differing opinions
Don’t give up independent thinking to conform to the group
Don’t discount opposing points of view
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Technology@Work: Online Collaboration Tools
Online collaboration tools such as Google Docs and Office Web Apps are forms of software designed to help teams achieve their goals.
Online collaboration tools are often organized into three categories:
Communication tools
Conferencing tools
Coordination tools
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Technology@Work: Online Collaboration Tools (cont’d)
Office Web Apps:
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Unit B: Summary
Mapping the stages of group development
Recognizing the need for team leadership
Selecting team members
Choosing the optimal team size
Defining common team roles
Establishing team rules
Clarifying team objectives
Making collective decisions
‹#›
© 2017 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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