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Appendix A: Signature Assignment Personal Philosophy of Leadership and Innovation 

 

(CLOs 1-6)

A philosophy is the way we see ourselves as DNP-prepared scholars and leaders. This philosophy guides our actions, our behaviors, and our thoughts. One’s philosophy is influenced by external and internal forces. Leadership philosophies change as you grow to understand yourself within the context of leading, innovation and scholarship. Creating or finding your leadership philosophy means that you must explore and reflect upon your personal and professional values, assumptions, and beliefs about doctoral level leadership. After reviewing your text and required readings to date, the AACN (2006) DNP Essentials II and VIII, the Bondas (2006) article, Drinion (2014) article and leadership development criteria and Suntiva’s (2015) Ten Questions to Identify Your Leadership Philosophy, write your philosophy of DNP innovation and scholarly leadership that will guide your future (and current) advanced nursing practice. 

Using APA (2009) *formatting, the paper is limited to 5-6 pages (excluding title page and references) and should include a/n: 

1. Short and concise nursing leadership philosophy title

2. Description of your leadership philosophy including:

a. the foundational leadership theory 

b. characteristics of your philosophy 

c. qualities and skills attributed to your philosophy. 

d. most important influences

3. Application to advanced nursing practice

4. Application to the DNP Essentials II and VIII 

*Minimal APA style and formatting includes

1. Running head 

2. Title page

3. Introduction (an abstract is not required) 

4. Body of paper with appropriate levels of headings

5. Conclusion 

6. Matching in-text citations to References list

7. References list

Grading Rubric for this Assignment is in a table found under Appendix A. See the attached.

Also see Attached articles.

Grading Rubric for Group PPT: Innovation Presentation

Presenting GROUP: _________________________________ Date: ______________________

Names of group members: ________________________________________________________

Content

Exemplary (4)

Proficient (3)

Developing (2)

Emerging (1)

Not Completed 0

Analyze team member innovation strengths

5 points

(20/100)

Exceptionally thorough and insightful analysis of each team member’s strengths with depth and clarity.

Generally clear coverage with significant attempts at insightful analysis of each team member’s strengths and clarity.

Coverage of analysis of each team member’s strengths lacks depth or clarity.

Did not address topic and missed team members.

Not Completed

Analyze team member innovation weaknesses

5 points

(20/100)

Exceptionally thorough and insightful analysis of each team member’s weaknesses with depth and clarity.

Generally clear coverage with significant attempts at insightful analysis of each team member’s weaknesses.

Coverage of analysis of each team member’s weaknesses lacks depth or clarity.

Did not address topic and missed team members.

Not Completed

Synthesize team innovation strengths and weaknesses

5 points

(20/100)

Integrated course content and personal/real-life experience to further content analysis and synthesis of team strengths and weaknesses.

Use of course references to support analysis and synthesis of team strengths and weaknesses.

Minimal or unclear use of references to support analysis.

No use of references to support analysis.

Not Completed

Design a plan for developing individual and team innovation skills

(5 points

(20/100)

Exceptionally insightful implications regarding individual and team aspects of innovation.

Individual and team innovation implications generally clear and meaningful.

Individual or team implications lack clarity or insight.

Makes no implications related to individual or team innovation.

Not Completed

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Reviewer/s: ___________________________________________________________________

Reviewer______________________________________________________________________

Presentation

Exemplary (4)

Proficient (3)

Developing (2)

Emerging (1)

Not Completed 0

Organization: Logical

sequence; easily followed

1 point

(4/100)

Clear and concise

Adequate

Incomplete

or inaccurate

Inappropriate or missing

Not Completed

PPT Appearance:

Clear and professional font and graphics (prn) with correct English and APA format

1 point

(4/100)

Professional appearance with no visible errors

Adequate appearance with minor errors

Irregular font and/or other visible errors

Inappropriate or poor format with obvious errors

Not Completed

Presentation Skill: Voice and narration

1 point

(4/100)

Audible and Clear

Minor errors or areas of confusion

Multiple errors or inaccurate information

Inarticulate or garbled

Not Completed

Knowledge: Answer additional question/s with clear and concise elaboration

1 point

(4/100)

Clear and concise answers

Adequate answers

Incomplete

or inaccurate answers

Inappropriate or unable to answer

Not Completed

Time: Maintained time limit of 10 minutes

1 point

(4/100)

≤15 minutes

<10 minutes or >20

<7 minutes or >25

<5 minutes or >30

Not Completed

Total: ______/100*

Additional Comments: Please include at least one positive note about this presentation and at least one suggestion for future presentations here.

02-10-20: AD

02-10-20: AD

,

Paths to nursing leadership

TERESE BONDAS P hD , RN

Senior Lecturer, University College of Borås, School of Health Sciences, Borås, Sweden

Introduction

Nursing leadership is exposed to various organiza-

tional, economical, scientific and political demands. It is

concerned with the care of vulnerable human beings

and human encounters in health, pain and agony, and

close to matters of life and death. Nursing leadership

occurs in an environment that has become more and

more technological and complicated (Bondas 2003). It

seems to be an eternal task for the nurse leader to create

a balance between a caring patient, family friendly,

employee attractive as well as an economical effective

and smoothly operated health care organization. The

patients need to know that they will get the best poss-

ible known care, receive up to date information, and

also participate in care according to their ability. They

want to know who is responsible for their care (Ehrat

2001). Brandi (1998) metaphorically described nurse

executives on the managed care battlefield. However,

professional nurses are seldom in need of �commando-

management� but, instead, they need possibilities and

support to practice and develop nursing (Mahoney

2001, Bondas 2003).

The matters concerning the educational requirements

for health care leadership positions, and the rights to

administrative authority, have not been settled since the

Correspondence

Terese Bondas

University College of Borås

School of Health Sciences

S-501 90 Borås

Sweden

E-mail: [email protected]

BONDAS T . (2006) Journal of Nursing Management 14, 332–339

Paths to nursing leadership

Aim The aim was to explore why nurses enter nursing leadership and apply for a management position in health care. The study is part of a research programme in

nursing leadership and evidence-based care.

Background Nursing has not invested enough in the development of nursing lead-

ership for the development of patient care. There is scarce research on nurses� motives and reasons for committing themselves to a career in nursing leadership.

Method A strategic sample of 68 Finnish nurse leaders completed a semistructured

questionnaire. Analytic induction was applied in an attempt to generate a theory.

Findings A theory, Paths to Nursing Leadership, is proposed for further research.

Four different paths were found according to variations between the nurse leaders� education, primary commitment and situational factors. They are called the Path of

Ideals, the Path of Chance, the Career Path and the Temporary Path.

Conclusion Situational factors and role models of good but also bad nursing lead-

ership besides motivational and educational factors have played a significant role

when Finnish nurses have entered nursing leadership. The educational requirements

for nurse leaders and recruitment to nursing management positions need serious

attention in order to develop a competent nursing leadership.

Keywords: analytic induction, nursing career, nursing leadership, nursing management,

qualitative approaches

Accepted for publication: 14 September 2005

Journal of Nursing Management, 2006, 14, 332–339

332 ª 2006 Blackwell Publishing Ltd

days of Florence Nightingale (Gould et al. 2001,

Mahoney 2001). Duffield and Franks (2001), in their

review, describe a lack of formal preparation for the

transition and development of clinical nurses into

management positions. Many first-line nurse managers

lack appropriate educational qualifications to do their

jobs effectively. In Finland, 1-year educational pro-

grammes in administration have been arranged for

nurses since the 1950s. These programmes ended when

the university education in nursing science began in

1979. It was then possible to earn a master’s and a

doctoral degree. In the last few years, the university

colleges have arranged courses in health care adminis-

tration that vary regionally between 20 and 40 weeks,

but there are no separate degrees awarded. A back-

ground in nursing has been an important factor, and

still is a necessity for leadership positions at the ward

level in public health care organizations (Sinkkonen &

Kinnunen 1999, Academy of Finland 2003).

An effective clinical leadership requires competence

in research and knowledge of nursing care (Atsalos &

Greenwood 2001, Cook & Leathard 2004). It is also

seen as important that nurse leaders develop an under-

standing of a multiprofessional and transcultural care.

The nurse leaders need to have a clear understanding of

the priorities and the key stakeholders whom they serve.

Cooperation and communion within, and outside the

organization is desirable when it has an impact on the

prerequisites for care and valuing nursing (Duffield &

Franks 2001, Bondas 2003, Jones & Cheek 2003). A

pledge to identify and nurture a strong nursing leader-

ship has been set out. The purpose of this study is

therefore to explore why nurses enter leadership and

apply for a management position.

Previous research

There is scarce research on nurses� motives and reasons

for committing themselves to a career in nursing lead-

ership. Nursing leadership has an effect on both the

quality of care and on the organizational culture. There

is, however, a shift away from the core of nursing, the

provision of patient care (Duffield & Franks 2001).

McKenna et al. (2004) in their study of community

nursing, conclude that the traditional subservient cul-

ture of nursing is blamed for the perceived inability to

nurture strong leaders and there is a reliance on lead-

ership from General Practitioners (GPs). Community

nursing participants felt that they are either pushed into

management positions or that those nurses who become

leaders leave practice. Allen (1998) studied perceptions

and beliefs about leadership development by inter-

viewing 12 nursing leaders. Five important factors were

self-confidence, innate leader qualities, a progression of

experiences and successes including education, influence

of significant people who expressed confidence in, and

encouraged the nursing leaders, and finally personal life

factors such as family reasons with a daytime job or

finding a less strenuous position. For future nurse

leaders, they recommend reinforcing self-confidence,

acting as role models and mentors, creating opportun-

ities for progressive experiences and successes and fos-

tering continuous learning. All 12 participants

described a sense of self-confidence that had developed

since childhood with additional attributes of risk-taking

and education. Natural leadership tendencies and easily

getting involved were described by eight participants,

but only two nurse leaders described a desire to change

and improve nursing.

Purpose

The purpose of this qualitative study, which is a part of

a wider study in nursing leadership and evidence-based

care, is to explore, from the nurse leaders� perspective, their experiences of entering nursing leadership and

applying for a management position in health care.

Data collection

Data were collected using a semistructured self-reported

questionnaires developed by the researcher, based on a

pilot study and previous research. It has eight open-

ended questions that are focused on becoming a nurse

leader, and content relevant to nursing leadership and

administration. In this study, only the questions that

concern entering nursing leadership, and applying for a

management position in health care, are highlighted.

Demographic data about age, position, years of work-

ing life and education were also collected. A self-report

measure was chosen in an effort to avoid the problems

that could come with the structured interview where the

researcher’s presence might hinder the participants to

articulate the ways in which they conceptualize and

understand their own world (Johnson 2004).

Ethical considerations

The researcher tried to avoid exploitation of partici-

pants, acknowledging their vulnerability and respect for

them as persons. Ethical principles were applied. These

principles included the protection of human rights: the

rights to be informed of the study, the right to freely

decide whether to participate or not, the right to

Nursing leadership

ª 2006 Blackwell Publishing Ltd, Journal of Nursing Management, 14, 332–339 333

withdraw and informed consent (Orb et al. 2000). Each

participant was given an information sheet, in addition

to a verbal explanation and a possibility to ask ques-

tions about the study. Anonymity, meaning that par-

ticipants� identities were not revealed, was applied.

Participants

A strategic sample of 68 Finnish nurse leaders, from

both rural and urban parts of the country took part in

this qualitative study. The selection of the participants

was directed by the principle that the informants taken

together should give a broad picture of the area under

study. The participants answered the questionnaire at

the beginning of leadership courses held at four uni-

versity colleges, one university and one hospital. The

courses in which the participants were enrolled were

short continuation courses for nurse leaders or leader-

ship courses that were part of a master’s education. The

nurse leaders joined the courses with or without finan-

cial or other support from the organization where they

were employed.

The participants were all active in leadership posi-

tions as ward sisters or nurse executives in different

private and public health care organizations. Only five

of them were men, and this reflects the percentage of

men (7%) in nursing in Finnish health care organiza-

tions (Tehy 2005). Participants� educational back-

ground varied, all had a nursing background. A few

(5%) had completed master programmes, and 71% of

the informants had participated in various courses in

leadership and administration that had not led to a

degree. Additionally, 24% of the participating nurse

leaders did not report administrative education at all,

besides their nursing education. Participants� experi-

ence, as leaders, varied between 3 months and 26 years.

The age of participants was ranging from 25 to

55 years. The health care organizations where they

were employed had between 4 and 500 staff positions.

Only 5% of the nurse leaders were in positions with

authority, equal to chief doctors. The great majority,

95%, occupied middle management positions and

answered to the chief doctors. The unit leaders reported

to the nurse executives.

Data analysis

In this qualitative study, analytic induction was applied

to examine a number of cases to determine the char-

acteristics of a specific phenomenon (Johnson 2004).

The method is influenced by the constant comparative

method for grounded theory (Glaser & Strauss 1967).

Analytic induction is a set of methodological procedures

that attempt to systematically generate theory grounded

in the empirical world, and to focus on the variations of

a phenomenon, and not on its quantity. Analytic

induction consists of four phases. In the first phase,

access was gained to the primary phenomenon of

interest, i.e. nursing leadership and evidence-based care,

by using questionnaires. In the second phase, the phe-

nomenon was defined as the following research ques-

tion: why do nurses enter nursing leadership and apply

for a management position? Moreover, variations were

identified by reading and re-reading the data. An

in-depth comparative analysis was performed within

and between the data from different participants,

looking for both common and differing characteristics.

Variations were then categorized in terms of shared

characteristics and differences in cases. In the third

phase, a provisional list of case features, common to

each delineated category, was identified. Any deviant

cases that lacked case features, common to the cases

initially put in the same category, were re-examined. If

there were differences, the categories or case features

were modified to accommodate the findings. The case

features, shared by more than one category, and case

features unique to a category were examined. Shared

case features were regarded as necessary, but not suffi-

cient, for generating a category. In contrast, unique case

features were sufficient. In the fourth phase, a taxon-

omy of categories was constructed, and case features

elucidated to facilitate the theoretical development, best

explaining the collected data. This taxonomy was then

presented in a matrix. A matrix is essentially the cros-

sing of two lists, set up as rows and columns, and dis-

played as a table (Miles & Huberman 1994). Each row

and column was labelled, with rows representing the

unit of analysis. The columns represent the character-

istics that were found pertinent to the research ques-

tions. The matrix thus provided visibility to the process

of data analysis and enabled the theory generation.

Findings

The findings show that there were variations in the way

the nurse leaders had entered leadership and considered

applying for a management position. There were dif-

ferent patterns called Paths to Nursing Leadership

positions. The path was chosen as a metaphor to depict

the nurse leaders� descriptions. The path is not a simple

and smooth way forward; it is thickset but unique in the

area. The person has to make some efforts to move, and

other people may be involved as pathfinders and guides.

There are seldom any clear signs to where the path leads

T. Bondas

334 ª 2006 Blackwell Publishing Ltd, Journal of Nursing Management, 14, 332–339

and how long it takes. Metaphorically speaking, the

nurses carry a rucksack containing their life experien-

ces. There are three characteristics that form four dif-

ferent paths (see Table 1), which are called: (1) the Path

of Ideals, (2) the Path of Chance, (3) the Career Path

and (4) the Temporary Path. In the table, the columns

represent the paths and the rows the discriminating

characteristics.

The first Path of Ideals (n ¼ 16, 23; 5%), is an active

choice, made by the nurse her/himself dominated by

many altruistically oriented hopes and visions. The

nurse has educated her/himself and reflected on her/his

conscious choice. The other active path is called the

Career Path (n ¼ 11, 16; 2%), and it is directed by the

nurses� wishes to be more comfortable at work and

powerful as a leader, an egotistically oriented career,

instead of remaining a bedside nurse. Destiny has left its

mark on the third path, a Path of Chance (n ¼ 37, 54;

4%), where other persons or circumstances pave the

way to leadership. The person may be guided, but is

more or less passive. Sometimes, the nurse may even be

pushed. As more primary data were examined and

compared, it was evident that there were deviant cases,

and these were reassigned to constitute the Temporary

Path (n ¼ 4, 5; 9%). This path is kept open, and soon

may be abandoned and re-entered in substitute posi-

tions. The four paths are presented below.

The Path of Ideals

The Path of Ideals is characterized by a personal drive,

and there is a conscious choice to become a nurse lea-

der. It is characterized by seeking new knowledge and

education. There is, metaphorically, a kind of exam-

ination at the start of the path. The nurses went through

this examination mostly as a process inside themselves

before they even dared to consider the choice. The

questions that were included in the examination were:

Who am I? What do I want? What am I willing to do?

What do I have to give up? What kind of effect do I

have on others? What will happen if I became a nurse

leader? And most of all, am I capable of leadership? In

this study, there were nurses who cautiously looked

upon themselves as capable leaders after their self-

examination.

The Path of Ideals is mirrored by the following quote:

�there is an idealist living inside me�. The ideal was

described as creating a culture, where patients regain

their health and will to live, and a place where the

relatives are welcomed and where the staff has been

given the prerequisites for an excellent nursing care.

�My basic attitude has always been to help the patients

and alleviate pain and agony, and is important to create

a good culture. When I studied nursing science, I

understood even more that this is the right thing�. There was a will to transfer nursing knowledge, and change

nursing care according to their ideals. �I wanted to

influence the nursing philosophy and care, and always

remind us that we are there for the patients and not the

opposite�. There was also a bit of egoism involved, the

wish to have a unit of their own which they could

develop to a dream unit. But, this egoism is connected

to the well being of the patients, and humbleness. They

saw the dream unit as a favourable environment where

the staff could grow and feel proud of being nurses.

These nurse leaders felt that they had the courage to put

a spirit into the organization. Sometimes, they took a

huge step over borders when they have to accomplish

what they believed was right. �I decided to find ways to

develop the application of nursing science theories in

our nursing practice, with or without the support of

others�. They knew that this work would neither run

smooth nor be easy. These nurse leaders described the

meaning of spreading enthusiasm, taking care, listening,

being honest and worthy of thrust. They emphasized the

courage to engage others in their vision. There was

evidence of an inner knowledge of things that matter in

delivering nursing care. The nurses had arrived at this

knowledge through formal education but also through

their experiences, not only as nurses and leaders but

also as patients or relatives on other units. Their pre-

vious experiences in nursing care are described as an

Table 1 Characteristics of the four Paths to Nursing Leadership

The Path of Ideals The Career Path The Path of Chance The Temporary Path

Education Education/knowledge-seeking Education Often missing Usually missing Primary commitment

Develop nursing care/create a dream unit/save the world from the effects of bad nursing leadership

Personal development/leave bedside nursing

Unclear/satisfying others� will

Laissez-faire trial

Influencing factors

Good and bad leader's examples Models gained from other leaders/idealization of leadership

The only position available/working conditions

Substitute

Nursing leadership

ª 2006 Blackwell Publishing Ltd, Journal of Nursing Management, 14, 332–339 335

important source for their choice to apply for a nursing

leadership position.

These nurse leaders had observed both good and bad

examples of other nurse leaders that had made an impact

on their decision. These nurse leaders then wanted to

bring about the same liability, respect and professional

competence that they had experienced in their leaders.

These nurse leaders acted as apprentices, and tried to

follow the example. But, they did not describe a mentor

relationship, or a direct dialogue. Leaders who were

described as driving forces were admired. They were

regarded as a source for inspiration and role models for

future nurse leaders. �The nurse executive is a leader who

is close to us and she listens but also gives constructive

critique. She became a good example for me�. Head

nurses were mentioned by seven participants (10%) and

five mentioned nurse executives (7%).

Negative examples were also mentioned. These nurse

leaders were persons that had such an impact that they

were feared. These were the leaders that the participants

did not want to resemble. Some nurse leaders (13%)

even described that they chose to become leaders

because they wanted to save the world from bad lead-

ership. These negative leaders were described as dis-

tanced: they abused their position, were greedy for

power and seemed uninterested in the fate of the people

who came in their way. Inconsistent and moody, even

wicked leader behaviour had awoken bitterness in staff

and caused a dull and tense atmosphere. The partici-

pants had experiences of being violated, treated non-

chalantly and being ranked and placed last in the list of

precedence, worthless as persons but useful as tools. �Do

nurse leaders have to be so uninterested in their staff,

and burst with self-importance’? These leaders had been

authoritative. They have tried to coerce, and manipu-

late their staff. There was a description of a head nurse

that had made a fool out of the nurse, critiquing and

mocking her in front of others. There had also been

leaders that did not act when people at their unit were

badly treated. These leaders� behaviour had a strong

impact on the participants� choice to become a leader.

There were descriptions of high ideals in the begin-

ning that sadly led to disappointment and bitterness,

along with the experience of not being at the right place

at the right time with the right staff. There was not

enough support, or possibilities for being developed

were not recognized. There were experiences of not

being understood, and not being recognized as a leader

as they would have wanted. The work was not what

they thought it would be. There is the nurse executive

that admitted that she would have performed better at

the ward level. The road of disappointment seemed to

be open if there were not enough nourishment or

development from their leadership but it was scary and

almost impossible to see where the path out would be or

where it would lead. The thought of quitting and going

back to nursing is described as very hard; there were

feelings of shame of their careers sliding downwards

and fear of not being a competent nurse anymore.

The Career Path

There is also a more self-anchored and self-centred

Career Path, with interests and ambitions, when nurses

explicitly want to become leaders. This path implied

more power in decision-making, working hours that

were more self-decided, working daytime and moving

more freely in the organization. These leaders also

wrote about leaving behind a nursing workload that

was too heavy, not interesting enough and did not offer

them fulfilment. They felt that they had more to give

than staff nursing could offer. An important feature in

the Career Path is that leader positions will provide

benefits, such as higher wages and a possibility to

increase one’s visibility in the organization. Self-con-

fidence was emphasized, and also a need for challenges

in work.

They described that they were leaders early in child-

hood: �My personality is dominant. I have an instinct to

lead, to stand at the barricades�. These nurses described that they had early become informal leaders on the unit

and they had felt as if they were the leaders of the unit

long before they were appointed. They connected this

with a leadership vacuum, or a leader who had prob-

lems in the relations to the staff. And, they had instead

been appointed as a remedy to the discontent towards

the present leadership. They experienced themselves as

brave initiators with an ambition to keep the whole

organization in their hands. They wanted to influence

the direction of the organization. They thought they

could handle all kinds of people, and they thought they

were able to use their body language to emphasize their

message. Knowledge-seeking was not emphasized by

these nurse leaders who, instead, described how their

staff should develop.

The Path of Chance

The Path of Chance is passive and capricious, and

leadership just comes into the nurse’s life. The nurse

was passive, the choice was made by others and there

was no need to take responsibility. These nurse leaders

did not regard their leadership as influential but a task

to be accomplished. They did not write of ambitions,

T. Bondas

336 ª 2006 Blackwell Publishing Ltd, Journal of Nursing Management, 14, 332–339

either their own or the organization’s. The descriptions

of 31% of the participants started with the words �I had never thought of becoming a leader�. In addition, 24%

of the participants wrote indirectly that they had not

planned to become a leader. However, the choice to

become a nurse could be vividly described from dreams

emanating from lifelong experiences in relation to their

own, or a family member’s illness and care. Paediatric

and psychiatric care, and midwifery seemed to be spe-

cial. They described how they overcame many obstacles

to become a nurse. These descriptions are recalled, and

intertwined with descriptions of their way from a nurse

to a leader, because these nurses had never even thought

of becoming a leader when they had entered nursing.

The nurse leaders on this path not only remained

passive, but also described how somebody else made

this decision for them. They metaphorically became

�shovelled in� and directed by others. This is not men-

tioned generally, but it was always a question of a

specific unit that needed this person as its leader. These

nurse leaders described how somebody had to take this

task, and nobody else could. They also described that

they had never thought of themselves a leaders. At least,

it seems that they did not want to admit this but,

modestly and cautiously, came forward as the able

nurse leader. There were other nurse leaders that had

taken them under their wings, and even persuaded them

into taking the step, and some of these were mentioned

by name. There are 10 reports (15%) of this kind of

encouragements. There were persons that have believed

in these nurses and thought that they would be suitable.

Additionally, colleagues are mentioned by 9%, teachers

by 7%, parents by 6%, friends by 3% and their own

husband by 3% of the participants.

There is also a kind of laissez faire in the Path of

Chance. Five participants (7%) described that they

became leaders because it was the only position that

was available at that time. �I applied by chance for a

head nurse position, and I got it�. It seemed that they

then tried to apologize, and did not even want the

leadership position. However, there was a lack of

registered nurses. These nurses had, for example, the

right clinical specialization for the unit, and some of

these nurses thought it was quite natural to apply for a

leadership position when they had worked for some

years as nurses. This experience is destiny and chance

when the nurse leaders themselves emphasized that they

had never thought of being a leader and did not wish for

it: �I drifted into leadership�. It was very hard for these

persons to create and experience a leader identity. There

are descriptions of maturity and engagement developing

gradually through experiences and reflections, and they

finally had become one with their work, assuming a

nurse leader identity. �Now, after 10 years of leadership

experience, I think I have a wish to be a nurse leader�.

The Temporary Path

A path that has similarities to the Path of Chance is the

Temporary Path, described by four persons (5; 9%).

But, the Temporary Path is slightly different. The

Temporary Path is opened when the person applies for

another person’s place. It is a question of trial with a

possibility to withdraw. �I now work as a substitute

assisting ward sister so this is only a period of my life�. These participants described how they had the courage

to try because they thought they had leadership abilities

to organize and took an interest in people.

This seemed to be the only path where there was also

the possibility of returning into nursing. It seemed to be

an acceptable way to try on a new position as a piece of

cloth you metaphorically tried on, wore a while and

then could put away. It was possible to maintain the old

nurse position and not come back again to leadership if

the leadership position did not turn out to be a good

choice.

Being a leader substitute could be bad if one never

had the chance again in the organization. This experi-

ence caused bitterness if the same possibility was not

offered to this person again. It then seemed to be hard

to return from a leader position, and become a staff

nurse again.

Discussion

The findings show that there was seldom a conscious

choice to apply for a nurse leader position compared

with participants� self-initiated comparisons of their

previous inner drive to become a nurse. Four paths were

constructed from the findings, through a method of

analytic induction (Johnson 2004), based on a strategic

sample of 68 Finnish nurse leaders� descriptions.

Credibility or trustworthiness are terms used to describe

the validity of a qualitative study. The credibility

(Johnson 2004) of this qualitative study is enhanced

because the sample was a representative of nurse lead-

ers. However, the findings do reflect solely the Finnish

health care and educational system. The results could be

transferred to any country where: (1) nursing leadership

lacks a direct authority of decision-making in nursing

matters, (2) nurse leaders are subordinate to doctors

and finance personnel and (3) where the educational

requirements for nurse leader positions are unclear. The

four paths were named the Path of Chance, the Path of

Nursing leadership

ª 2006 Blackwell Publishing Ltd, Journal of Nursing Management, 14, 332–339 337

Ideals, the Career Path and the Temporary Path. Nurse

leaders� education, primary commitment and other

influencing factors differed between the paths. The

numbers and percentages are only exploratory in this

study, and further research is needed.

It is to be noted that the problems of education and

development of career paths for nursing leadership

positions have not been solved. Educational require-

ments continue to differ in organizations, and there are

nurses who work as nurse leaders without further

education. Further education, besides a nurse educa-

tion, is missing in both the Path of Chance and the

Temporary Path. Interestingly enough, the Path of

Ideals as well as the Career Path were characterized by

educational efforts, which supports the findings of

Duffield and Franks (2001) and McKenna et al. (2004)

on the importance of recruitment and education in

nursing leadership.

One main difference between the paths seems to be

the commitment. In light of these findings, there is

metaphorically, an existence of an inner customs and a

trial inside the nurse, who reflects on becoming a leader.

The person examines her/himself and, sometimes, there

are others involved in the process such as close relatives

and colleagues. There also seemed to be nurse leaders

who were not leaders for the right reasons. They had

personal issues that they did not recognize, and these

issues remain unresolved when the nurses were to be-

come leaders. These issues seem to include egotism,

narcissism and a need to be in the limelight. At the

career gate, the nurse leaders� reflections on their ability

and their potential to succeed were focused on what

they, as leaders, could get from the organization. In

contrast, on the Path of Ideals, the leader asked what

they could give to the organization. On the Path of

Chance, there was a laissez-faire attitude. On the

Temporary Path, the questions were not always actu-

alized. Allen (1998) identified a sense of self-confidence

as a cornerstone characteristic of leadership develop-

ment. This is not something that is explicitly described

by the nurse leaders in this study, and the reasons could

be cultural and educational. In this study, the role

models of previous leaders were important especially

for the Path of Ideals. When the leadership position was

an active choice, there seemed to be a commitment. This

was either a commitment to themselves and their

working conditions; impressions made by the leadership

position; their own development; or a devotion to the

care of the patients, the staff and the organization. The

will to become a leader seemed, in the light of the

findings from this study, to appear more clearly during

leadership. As a result there is a need for further

research in the process of developing as a leader in the

organizational culture to enable the staff to provide an

evidence-based care and to minister to the patients

(Bondas 2003).

Virginia Henderson (1980), the nursing theorist,

commented over 20 years ago on the historical back-

ground of repressive nursing administration, and pro-

vided recommendations on participatory administration

that still hold true today. Nursing leadership is the key

to maintaining the essence of nursing in a caring cul-

ture, where the nursing leader is not only a manager but

also a leader of evidence-based care (cf. Bondas 2003).

Good leaders lead because they somehow have gained

the privilege and burden of vision and thus are called to

that frontier. When a good leader awakens the depth of

presence in another and encounters the sacredness and

inner world of the other, leadership may be trans-

forming and healing (Hagenow 2001). This is seen in

this study when the participants on the Ideal Path

wished to create a caring culture and an ideal unit.

Although the relationship between the leader and the

staff is very important, the basis for these relations is

not personal but the shared interest in providing

excellent care to patient (cf. Bondas 2003). Manipula-

tion, escaping responsibility and personal favourism are

not part of a caring culture. The Path of Chance is the

most common (54.4%) in the study, and a laissez-faire

mentality is probably not furthering the visionary

leadership and a development of the modern evidence-

based nursing and cooperation (Atsalos & Greenwood

2001, Jones & Cheek 2003). McKenna et al. (2004)

describe similar findings according to which nurses felt

that they were pushed into leadership. The nurse leaders

on the Career Path described how they wanted to put

things in order, stand at the barricades, and be rescuers

in times of crisis to substitute weak leaders. What is it

that they want to save and what happens when the

barricades are not needed any more? Is their working

life empty when the drama ends? Does there have to be

a new drama to eternally show the power of this so-

called strong and energetic leader on the Career Path?

The risk is that s/he only knows how to fight, and not to

cooperate.

A main idea for nursing leadership, a combination of

creating an evidence-based nursing culture with effect-

iveness in health care (Bondas 2003), is seen in the Path

of Ideals. It is ministering to the patients, creating a

culture that strives to provide excellent nursing care. The

responsibility of nursing leadership is to see human

beings as a unique vulnerable persons; not what they

have been, but what they are and could become. It is to

bracket their prejudices and meet the human being as the

T. Bondas

338 ª 2006 Blackwell Publishing Ltd, Journal of Nursing Management, 14, 332–339

person comes before them with her or his own potential.

Nursing leadership is seen as not only walking before,

but also walking with. It is to inspire, motivate and

acknowledge the importance of every encounter with the

patient and the family (Bondas 2003). This is mirrored

in this study in the nursing leadership on the Path of

Ideals.

Conclusions

Four different Paths to Nursing Leadership were found

in this study, the Path of Ideals, the Career Path, the

Path of Chance and the Temporary Path. The Path of

Chance was dominant in this study. Situational factors

and role models of good but also bad nursing leadership

besides motivational and educational factors have

played a significant role when Finnish nurses have

entered nursing leadership. The educational require-

ments for nurse leaders and recruitment to nursing

leadership positions need serious attention in order to

develop a competent nursing leadership. There seems to

be a lack of an education for future nurse leaders pro-

viding a thorough knowledge of nursing care as an

evidence-based practice as well as leadership, organ-

izational and economic issues. Nurse leaders need to

reflect on the meaning and effect of their leadership on

the care and the whole organizational culture because

they are role models who also influence the recruitment

of future leaders. Mentorship and networking with

other nurse leaders could be helpful to maintain a

healthy leadership, and a focus on the development of

care and human dignity.

Health care organizations need nurse leaders, who

preferably enter a combination of the Path of Ideals and

the Career Path, in a career that is not dominated by

egotism and narcissism, but who are able to develop

nursing care and have a positive influence on health care

through their leadership. If the nurse leaders do not

promote nursing knowledge, what is then the meaning

of nursing leadership?

References

Academy of Finland (2003) Nursing and Caring Sciences. Eval-

uation Report. Publications of the Academy of Finland, Hel-

sinki, Finland, p.12.

Allen D.W. (1998) How nurses become leaders: perceptions and

beliefs about leadership development. Journal of Nursing

Administration 28 (9), 15–20.

Atsalos C. & Greenwood J. (2001) The lived experience of clin-

ical development unit nursing leadership in Western Sydney

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Bondas T. (2003) Caritative leadership: ministering to the

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line managers in Australia: where are we going and how do we

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36–42.

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Theory. Aldine, Chicago, USA.

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changing training needs of clinical nurse managers: exploring

issues for continuing professional development. Journal of

Advanced Nursing 34 (1), 7–17.

Hagenow N.R. (2001) Care executives: organizational intelli-

gence for these times.Nursing Administration Quarterly 25 (4),

30–35.

Henderson V.A. (1980) Preserving the essence of nursing in a

technological age. Journal of Advanced Nursing 5, 245–260.

Johnson P. (2004) Analytic induction. In Essential Guide to

Qualitative Methods in Organizational Research (C. Cassell &

G. Symon eds), pp. 165–179. Sage, London, UK.

Jones J. & Cheek J. (2003) The scope of nursing in Australia: a

snapshot of the challenges and skills needed. Journal of Nursing

Management 11, 121–129.

Mahoney J. (2001) Leadership skills for the 21st century. Journal

of Nursing Management 9, 269–271.

McKenna H., Keeney S. & Bradley M. (2004) Nurse leadership

within primary care: the perceptions of community nurses, GPs,

policy makers and members of the public. Journal of Nursing

Management 12, 69–76.

Miles M.B. & Huberman A.M. (1994)Qualitative Data Analysis.

A Sourcebook of New Methods. Sage, Beverly Hills, USA.

Orb A., Eisenhauer L. & Wynaden D. (2000) Ethics in qualitative

research. Journal of Nursing Scholarship 33 (1), 93–96.

Sinkkonen S. & Kinnunen J. (1999) Terveystieteiden eriyty-

misprosessi, terveyshallintotiteen identiteetti ja suhde lähitie-

teisiin (Differentiation of health sciences, emergence of health

management science and its relationships to related fields).

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accessed on 13 September 2005.

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DRINON'S LEADERSHIP EXPRESS

Defining Leadership Over the past century much research has been conducted on the topic of leadership.

These studies have produced many theories and dif- fering views on the subject. Most definitions con- tain similar elements; leaders, followers, a hierarchy, some form of influence, and a purpose to be served or goal to be achieved.

Because there is no one definition of leadership, the leader is free to choose the elements he or she favors in order to manage one’s situation and get results through others. This article will prepare you to state, develop or define your own unique leadership philosophy and style.

Examining Leadership Styles

Each leader communicates in his or her way, based on a variety of factors, including personality, role models, experience, education, training and the situation. Each follower also has a unique way of reacting or responding to any given leader. It’s chal- lenging to get the leadership – follower fit just right. Leaders must work at developing their skills while better understanding their followers. Followers often have to adjust to a leadership style that does not perfectly suit them. This discussion of leader- ship styles looks at some basic approaches to leading people.

Basic Leadership Styles Although new styles have been named over the

Refining Your Leadership Philosophy &Style

© Copyright 2014 Rich Drinon, used with permission.

years, a study led by psychologist Kurt Lewin in 1939 has been influential in the world of leadership and management thinking and birthed the name and description of three major styles as Autocratic, Democratic and Laissez-Faire. Simply put, auto- cratic leaders tend to be more authoritarian, while democratic leaders allow followers to have a say in what happens and Laissez-Faire leaders take a hands-off approach by empowering workers to do what they are hired to do and being available for input if and when needed

Establishing Authority & Utilizing Power with Followers

One essential leadership challenge is developing authority with followers. One must consider power, authority, leverage and influence. Although these words can mean the same thing at times, this article assigns each a slightly different application.

Power Power can be obvious or not so. Either way, power usually gives one some sort of advantage over, or with, others. Power can include physical, economic, emotional, intellectual, and spiritual or relationship strengths we possess. Power involves who you are, who you know, what you are able to do and what you have at your disposal.

Authority The match between a leader’s values and actions generally gives them credibility, integrity and

By Rich Drinon, M.A.

authority with others. A leader with authority is one who people WANT to follow. Followers observe how closely the leader lives in alignment with the truth he or she pronounces. Walking the walk, talking the talk and living the life – these give one authority with others.

Leverage Leverage also gives the leader an advantage with others. Leverage often pertains to things like rules, policies, procedures, laws and other protocol people must follow to get along, get things done and keep their jobs. As a leader, it’s important to know what legal and policy leverage you have with followers.

Influence Influence involves the relationship between the leader and any individual follower or group of followers. A healthy relationship with one’s boss, where the employee feels recognized and appreciated, can have a huge impact on the commitment, involvement and productivity.

Identifying Four Pillars of Leadership

Displaying Character Leaders are always exposed to issues of character, integrity, credibility and trust. There’s no escaping the expectations of others. For this reason alone, not all people are cut out to be leaders. A good starting point in developing one’s character is to begin with an idea of who you want to be and by what standards you choose to live. Integrity means living in alignment with the ideals we embrace. This is also a source of our credibility, and it’s our “credibility” that gives us “credit” with others.

Maintaining Commitment One’s family, followers and public can also be sensitive to the individual’s every decision when it comes to

keeping commitments. Leaders are expected to keep their commitments. People are disappointed when they don’t. Leaders, however, can also become over- committed when elected, invited or volunteered to serve in multiple leadership roles. At some point, this can result in exhaustion and burnout. Leaders must evaluate how many commitments they have at any given time, and consider which ones stay and which ones are ready to be handled by others.

Increasing Consciousness When a person is less mature, he or she tends to be more concerned with self and to be reactive towards things disliked. Usually one who is in a leadership or management role has matured beyond this stage and spends more of life operating from a higher and more reasonable level of consciousness. As a leader matures his or her focus shifts to self AND others; people at this level of growth respond rather than reacting to life’s challenges. At a higher level of development a leader views things as being about everyone or all and he or she becomes more proactive. From this level the leader can take a higher, inclusive, long term look at the world, and their industry, organization, followers, families and community (Corrales & Rhodes, 2001).

An individual can take aim at higher perspectives and work on developing new behaviors until he or she grows into a new level.

Practicing Continuation Many organizations today are asking, “Who will lead us in the future?” It’s not uncommon to see a once inspired group of people, who were rallied by a great leader, begin to falter when there is no replacement in sight.

For this reason, it’s important for leaders and members of an organization to identify upcoming talent that can be taught, encouraged, coached and mentored. If you believe in your work and want the organization or movement to continue, you must make leadership continuation a priority.

© Copyright 2014 Rich Drinon, used with permission.

Creating Your Unique Philosophy & Style

Taking time to consider and state your leadership philosophy is a useful exercise. Being able to verbalize your concise philosophy gives you a point of view from which to operate. This point of view is the lens through which you take direction, make decisions and mentor others. In addition, it provides your followers with a frame of reference which allows them to work more effectively for you or with you.

Try this three step approach when devising your philosophy statement: 1. List some of your mentors, and jot down lessons you learned from these influences. 2. Give your philosophy a short, concise title. 3. Briefly describe your philosophy.

Here is an example you can use as a template: Mentors: Parents, Basketball Coach, Youth Group Minister, First Boss

Lessons Learned: Do what you say you’ll do. Finish what you started. Be a good representative of what you believe. Treat others the way you want to be treated. Title: Lead by Example

Brief Statement: My leadership philosophy is to lead by example. When I set an example, I show others my own work ethic and competence, and set an expectation for others to meet.

Regardless of your philosophy or style, you and your followers will be able to function more effectively if they understand your frame of reference and you understand theirs, and everyone finds ways to work together to accomplish the end results. If you pass your philosophy of “Lead by Example” on to your followers, they in return are likely to pass it on to people they mentor.

Author’s Note In each of the “magazine” articles making up this leadership series books are recommended that I’ve found helpful in my own development. Several of those are cited below. Each of these ranks highly in my choices for interesting, practical and, in most cases books that are well researched or pass the test of time, and that can help you develop as a person and leader.

Resources & Recommended Reading: • Corrales, R. & Rhodes, C. (2001). The congruent leader (First ed.). Overland Park, KS: Self Mastery Publishing • Kellerman, B. (2008). Followership: How followers are creating change and changing leaders (1st ed.). Boston, MA: Harvard Business Press. • Kouzes, J. M., & Posner, B. Z. (2003). Credibility: How leaders gain and lose it, why people demand it (First ed.). San Francisco, CA: Jossey-Bass. • Kouzes, J.M., & Posner, B.Z. (2007). The leadership challenge (4th Ed.). San Francisco, CA: Jossey-Bass. • Krueger, J., & Killham, E. (2005). At work, feeling good matters. Gallup Management Journal Online. • Cherry, K. (2008). Leadership theories. About.com.

© Copyright 2014 Rich Drinon, used with permission.

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10 Questions to Identify Your Leadership Philosophy!

10 Questions to Identify Your Leadership

Philosophy! by Michelle Loch | Jan 26, 2014 | Leadership, Team |

We want leaders who get stuff done! Executing, getting results, creating value, and driving

change are the hallmarks of leaders today. Those who achieve dramatic results AND accomplish

them in the right way (building people and creating lasting value) – are guided by a clear and

authentic philosophy of leadership.

This is NOT done by picking, choosing and mashing together the most popular bits from the

latest leadership theories, it’s through developing your own personal, authentic philosophy and at

the core, are your values and beliefs.

Having, and being able to clearly articulate (e.g., in 3 minutes on the whiteboard!), helps you

focus your efforts and fine tune your personal interactions. It is the guiding light during your

darkest hours, and an insurance for your colleagues, that you will respond and behave in a

consistent, effective, and predictable way…avoiding threat response in the people around you

and making great decisions for you and your team!

A coach or thinking partner can provide the space and reflection time for you to develop your

personal leadership philosophy. Here is a starting point…

1. As a leader, what do you most value when things are going well?

2. As a leader, what do you most value when the chips are down?

3. What is the contribution you want to make as a leader?

4. What makes you distinct as a leader?

5. What do you believe about people?

6. How do you want to treat people to get the best from them?

7. How do you best influence others?

8. What do you do to continually build your leadership capacity?

9. What do you expect from people, and what can they expect from you?

10. What do you want your leadership legacy to be?

Whatever role you play in your organisation, spending a few minutes answering these questions

and crafting your personal philosophy of leadership will yield exponential rewards.

You will achieve the right results in the right way, and will skillfully navigate the pressures,

temptations and frustrations of day-to-day business operations and leave the leadership legacy

you can be proud of!

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The Climate for Transformation: Lessons for Leaders

Scott G. Isaksen

This article reports insights for organizational leaders based on a series of case studies describ- ing the use of the Situational Outlook Questionnaire as a tool to assist them with their transformation efforts. Leaders often assert the need to change their organizational cultures. This article seeks to clarify and differentiate culture from climate, and then focus on what leaders can do to transform their climate by applying a deliberate assessment tool. As the case studies illustrate, making organizational transformation happen is best approached through a systemic or ecological approach. This approach includes considering the people involved, the methods deployed, the desired outcome of the change as well as the context within which the transformation occurs. The broadest concept within this framework is context, which includes both culture and climate, among other things. Since context is key to initiating and sustaining transformation, emphasis on the leader’s role in climate creation will be provided.

Introduction

The challenges of innovation and change are facing everyone who leads and manages

all types of organizations. A recent report from the Economist Intelligence Unit (2005) asserted:

Predictions are perilous, but one thing we know for sure: the pace of change in the next five years will be relentless. The com- panies that best understand the dynamics of this change and adapt fastest to the emerg- ing business landscape will be the likeliest to prosper. (p. 1)

We have argued that the most productive way to meet these challenges is by taking a systemic approach (Isaksen & Tidd, 2006). Pre- vious efforts to manage transformation seemed to focus on only one of the main elements of the entire change system – and the dismal results have been well documented. Those who lead change often find that the actual change they are trying to implement is influenced by many other factors that make a difference. Taking a systemic approach to guiding change includes considering the people involved in the change, the method or approach you are taking and the situation surrounding the effort, as well as the desired outcomes.

Change and transformation require com- municating a clear image of the desired outcome and results. The nature of this outcome has a meaningful impact on the other three factors. Considering the identification and use of diverse talents and styles of the people involved in the change is another key to success. The methods and approach taken to operationalize the change can have an impact as well. Finally, the nature of the context can indicate the readiness, willingness and ability to implement the change effort.

Each of these areas provides an entire and rich domain for inquiry and consideration. How much effort you choose to put into each one (or any) depends on how important the change is, and how much time, energy and resources you have. Any successful change effort will require some knowledge and use of all four of these areas (outcome, method, people and context). These areas form the basis of a systemic approach to change.

The practical systemic approach to manag- ing change is consistent with the emerging ecological or interactionist approach to cre- ativity research (Harrington, 1990; Isaksen, Puccio & Treffinger, 1993). This approach is based on the idea that the best way to under- stand and develop creativity is by considering the interaction of people, process, product and place.

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The purpose of this article is to outline the importance of considering the context within the general system of change. Since context includes a number of key constructs, the next section will differentiate culture and climate as two key concepts within that larger domain. Leaders have a great deal of influence on the culture and climate, so we make the case for considering the implications of leadership behaviour. Three case studies will be pre- sented that illustrate changes in the organiza- tional climate and describe what was done, primarily from the perspective of leadership teams, to make these changes. The case study approach was chosen to explore how deliber- ate assessment of climate might assist leaders in transforming their organizations. The article will conclude with some general implications for leaders gleaned from these case studies and other related experiences.

One of the broadest factors to consider is the context for creativity, innovation and transformation. The word context can be taken to mean something as broad as society or national culture as well as something very limited, like the working climate within a team. Our first task is to differentiate between two of the most widely used terms within the general area of context: culture and climate.

The Context for Transformation

The context for transformation is the most broad and inclusive element within the change system. The construct of context allows us to interweave the various parts within the milieu or environment. When we think about the role of leaders in creating the context for change, we must be clear about what we mean. Many scholars have attempted to approach an improved understanding and assessment of the work environment, and have included many concepts and constructs within that broad heading (Amabile et al., 1996). Other scholars have studied the similarities and dif- ferences between organizational culture and climate to further advance our understanding of the creation and influence of social contexts in organizations (Denison, 1996).

Culture can be described as collective pro- gramming of the mind or, as Hofstede (1997) has called it, ‘software of the mind’. This col- lective software of the mind distinguishes the members of one social group from another. Many writers see culture as something that is stable, deep, and reinforced by a history of decisions, use of power, and learned strate- gies for answering fundamental questions (Adler, 1991; Hofstede, 2001; Trompenaars & Hampden-Turner, 2004).

Organizational cultures should describe the shared mental programming of those within the same organization, particularly if they share the same nationality. According to Schein (1992) there are three main sources that form any organizational culture. First, there are the beliefs, values and assumptions of the founder. Next, the learning experiences of members as the organization evolves and grows can also influence culture. Third, orga- nizational cultures can change as a result of new beliefs, values and assumptions brought into the organization from new members and leaders. The most profound of these tends to be the founding leaders. They have strong theories about how things should be done and these get tested early in the organization’s life. If the organization makes it through the many early tests of the founder’s theory the beliefs and assumptions of that founder exert a pro- found influence on the culture of the organi- zation. If circumstances change, and those assumptions are no longer viable, then the organization must change its culture or die.

Organizational or corporate cultures can have a profound impact on their long-term economic impact. Kotter and Heskett (1992) found that those companies that intentionally and effectively managed their cultures consis- tently outperformed companies that did not. Companies were studied over a ten-year period, and those that managed their culture had a 682 percent increase in revenue com- pared to 166 percent for those that did not. Stock prices of the companies that managed their culture increased 901 percent compared to 74 percent for those that did not. Net income increased 756 percent versus only 1 percent for companies that left their culture to chance. The stakes appear to be very high when it comes to deliberate management of an organization’s context.

Climate is defined as the recurring patterns of behaviour, attitudes and feelings that char- acterize life in the organization. At the indi- vidual level of analysis the concept is called psychological climate (Isaksen & Lauer, 1999; James & Sells, 1981). At this level, the concept of climate refers to the intrapersonal percep- tion of the patterns of behaviour, attitudes and feelings as experienced by the individual. When aggregated, the concept is called work unit or organizational climate (Joyce & Slocum, 1984; Turnipseed, 1994). These are the objectively shared perceptions that character- ize life within a defined work unit or in the larger organization. Climate is distinct from culture in that it is more observable at a surface level within the organization and more ame- nable to change and improvement efforts (McNabb & Sepic, 1995). Culture refers to the

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Heather Ross

deeper and more enduring values, norms and beliefs within the organization (Ekvall, 1996).

The domain for our inquiry into the climate for creativity and change is the organization. As such, it is influenced by the culture and a variety of other factors (see the Model for Organizational Change in Isaksen, Lauer, Ekvall & Britz, 2001). Together, these factors create the larger context, within which climate is one key intervening variable.

The climate for creativity and change is that which promotes the generation, consideration and use of new products, services and ways of working. This kind of climate supports the development, assimilation and utilization of new and different approaches, practices and concepts. Organizational climate is an inter- vening variable that affects individual and organizational performance due to its modify- ing effect on organizational and psychological processes. The climate is influenced by many factors within the organization and, in turn, affects organizational and psychological pro- cesses. Organizational processes include group problem solving, decision making, communi- cation and coordination. Psychological pro- cesses include learning, individual problem solving, creating, motivating and committing. These components exert a direct influence on the performance and outcomes in individuals, working groups and the organization.

We believe that climate is more easily observed and influenced than culture. As Thomson (1998) has indicated:

Changing the culture of an organization by tackling it head on as a single facet of orga- nizational life if really, really tough. To go ‘deep’ into cultural change you have to be talking about beliefs and values, and these go to the very soul of the organization and its people. It is much easier to change the climate and language of the business. (p. 240)

Leader’s Role in Climate Creation

Deliberate climate creation is the main respon- sibility of leadership within any organization. The reality is that all leaders within all organi- zations are already creating a climate, whether they do it deliberately or not (Shalley & Gilson, 2004). Unless leaders are totally invisible to others, what they say and do is observed by others and is the greatest influence on the per- ceived patterns of behaviour that characterize life and the atmosphere within the organiza- tion. Of all the factors that influence climate, leadership behaviour is generally the most potent (Amabile et al., 2004; Ekvall & Ryham-

mar, 1998; Ekvall, 1997). Ekvall reported that leadership behaviour accounts for anywhere from 40 to 80 percent of the variance in many of his studies. Creating a workplace atmo- sphere that allows for creative behaviour is one of the greatest opportunities for those who choose to meet the innovation and transforma- tion challenge.

Davis (2000) studied 500 companies from seven countries in order to determine the capabilities that separate the top performers (those generating higher percentages of turn- over from products and services developed within the previous five years) from the lower performers. The higher performers demon- strated a more inclusive and creative kind of leadership, took deliberate steps to manage their creative and idea management processes, and did not leave their climate or working atmosphere to chance. The study also clearly illustrated the value of taking a more systemic approach to change. Those with the highest percentage of turnover were doing more on all three capabilities. Davis (2000) also studied the idea management processes in a representa- tive set of organizations in the sample. Those organizations earning more from new prod- ucts and services were nurturing on average 115 ideas per day. The average organizations captured and managed 18 ideas per day. The lowest performing organizations only nur- tured about one idea per day.

Support for an idea-rich environment is also provided by research into the success curves for industrial innovation. One study found that it took 3,000 raw ideas to produce one substan- tially new and commercially successful new product (Stevens & Burley, 1997). Although their research applied to most industries, they indicated that for others, including drug com- panies, the number of raw ideas may actually be higher (6,000–8,000).

Leaders create the working climate by using a variety of levers within the organization. For example, when leaders create and communi- cate mission and strategy they can influence the climate. Restructuring is one lever we have witnessed that is utilized very often to create change in the way people interact (perhaps an overused lever). By providing clear task requirements for projects and tasks, they can set the tone for the kind of change required.

We have already reported that founding leaders and managers of organizations have a profound effect on the culture, and therefore the climate of their organizations. Research and practice indicates that new and emerging leaders can also influence the climate within their teams, divisions or entire organizations. When it comes to meeting the challenge of organizational change, the interaction of

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Heather Ross
Heather Ross
Heather Ross

people with their situation is a key leadership issue (Sternberg & Vroom, 2002).

When leaders want to focus clearly and deliberately on creating the climate that sup- ports change, creativity and innovation, they can apply a deliberate measure of the climate. The following sections of this article will focus on some case studies in which a variety of organizations have applied the Situational Outlook Questionnaire (SOQ) in a deliberate change effort. These case studies are not offered as absolute proof of the effectiveness of the SOQ, but are shared to help you better under- stand what it will likely take to make meaning- ful and significant changes in your climate.

Method

The following three case studies are drawn from three real organizational transformation efforts. The first case study provided the anchoring experience within which we observed the importance of leadership behav- iour in implementing a change effort. For this case study we observed clear examples of how leaders dealt with the entire system of change as well as differences in their scores on the SOQ. The second and third case studies described not only the need for change and the actions taken to make the change happen; they also include the statistical tests of significance of difference in their climate scores. For all three case studies, the SOQ was used as the tool to examine and understand the climate surrounding the change effort. Each case includes a description of the organization or division as well as the actions undertaken and the results to date.

The SOQ is based on 50 years of research and development (Isaksen & Ekvall, 2006). It is based on Ekvall’s early research and experi- ence as an industrial psychologist (Ekvall, 1967, 1971; Ekvall, Arvonen & Waldenstrom- Lindblad, 1983). The measure contains 53 questions that assess nine dimensions of the climate for creativity as well as three open- ended narrative questions. The dimensions have been shown to be stable over time (Ekvall, 1993) and internally consistent (Isaksen, Lauer & Ekvall, 1999). The nine dimensions have been defined, as have the numerous factors that can affect the scores on the measure (Isaksen, Lauer, Ekvall & Britz, 2001). Studies have been conducted illustrating the validity of the SOQ as well as its ability to distinguish creative from non-creative teams (Isaksen & Lauer, 2001, 2002). The dimensions of the SOQ have been shown to distinguish organizations that have been more successful at innovation

and change (Ekvall, 1996). The dimensions of the SOQ include:

• Challenge/Involvement. This dimension concerns the degree to which people are involved in daily operations, long-term goals and visions. High levels of challenge and involvement means that people are intrinsically motivated and committed to making contributions to the success of the organization. The climate has a dynamic, electric and inspiring quality. People find joy and meaning in their work, and there- fore, they invest much energy. In the oppo- site situation, people are not engaged and feelings of alienation and indifference are present. The common sentiment and atti- tude is apathy and lack of interest in that work, and interaction is both dull and listless.

• Freedom. The freedom dimension reflects the level of independence in behaviour exerted by the people in the organization. In a climate with much freedom, people are given autonomy to define much of their own work. People are able to exercise dis- cretion in their day-to-day activities. People take the initiative to acquire and share infor- mation; they make plans and decisions about their work. In the opposite climate, people work within strict guidelines and roles. People carry out their work in pre- scribed ways with little room to redefine their tasks.

• Trust/Openness. The trust and openness dimension refers to the degree of emotional safety in relationships. When there is a level of trust, individuals can be genuinely open and frank with one another. People can count on each other for personal support. People have a sincere respect for one another. Where trust is missing, people are suspicious of each other, and therefore they closely guard themselves and their ideas. In these situations people find it extremely difficult to openly communicate with each other.

• Idea-time. Idea-time is the amount of time people can use (and do use) for elaborating new ideas. In the high idea-time situation, possibilities exist to discuss and test impulses and fresh suggestions that are not planned or included in the task assignment. There are opportunities to take the time to explore and develop new ideas. Flexible timelines permit people to explore new avenues and alternatives. In the reverse case, every minute is booked and specified. The time pressure makes thinking outside the instructions and planned routines impossible.

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• Playfulness/Humour. The playfulness and humour dimension focuses on the degree to which spontaneity and ease are displayed within the workplace. A relaxed atmo- sphere where good-natured jokes and fre- quent laughter occur is indicative of this dimension. People can be seen having fun at work. The atmosphere is seen as easy-going and light-hearted. The opposite climate is characterized by gravity and seriousness. The atmosphere is stiff and gloomy. Jokes and laughter are regarded as improper and out of place.

• Conflict. The conflict dimension is the only negative dimension within the SOQ. It refers to the presence of personal and emo- tional tensions in the organization. Groups and single individuals dislike and may even hate each other when the level of conflict is high. The climate can be characterized by ‘interpersonal warfare.’ Plots, traps, power and territory struggles are usual elements in the life of the organization. Personal differ- ences yield gossip and slander. In the oppo- site case, people behave in a more mature manner; they have psychological insight and control of impulses. People accept and deal effectively with diversity.

• Idea-support. The idea-support dimension assesses the way new ideas are treated. In the idea-supportive climate, ideas and sug- gestions are received in an attentive and professional way by bosses, peers and sub- ordinates. People listen to each other and encourage initiatives. Possibilities for trying out new ideas are created. The atmosphere is constructive and positive when consider- ing new ideas. When idea-support is low, the automatic ‘no’ is prevailing. Every sug- gestion is immediately refuted by a destruc- tive counter-argument. When idea-support is low, fault-finding and obstacle raising are the usual styles of responding to ideas.

• Debate. Debate refers to the occurrence of encounters and disagreements between viewpoints, ideas and differing experiences and knowledge. In the debating organiza- tion many voices are heard and people are keen to put forward their ideas for consid- eration and review. People can often be seen discussing opposing opinions and sharing a diversity of perspectives. Where debates are missing, people follow authoritarian pat- terns without questioning. Debate provides appropriate ‘idea’ tension as opposed to conflict that provides ‘personal’ tension.

• Risk-taking. Risk-taking is defined as the tolerance of uncertainty and ambiguity exposed in the workplace. In the high risk-taking case, bold new initiatives can be taken even when the outcomes are

unknown. People feel as though they can ‘take a gamble’ on some of their ideas. People will often ‘go out on a limb’ and be first to put an idea forward. In a risk- avoiding climate there is a cautious, hesitant mentality. People try to be on the ‘safe side.’ They decide, ‘to sleep on the matter.’ They set up committees and they cover them- selves in many ways before making a decision.

These nine dimensions of the SOQ are assessed through the use of 53 questions within the measure. The nine dimensions are scored on a scale from 0 to 300. Three open- ended narrative questions allow for the con- sideration of other meaningful factors within the context. These narrative questions allow us to contextualize the results of the SOQ.

Results

Case 1: A Symphony Orchestra A major world-class orchestra in the North East of the United States had been invited to prestigious festivals all over the world. It was housed in an impressive building in the down- town area of a major metropolitan area and had over 100 musicians and 75 staff, and an operating budget of nearly $30 million. The orchestra had been in existence for over 100 years and had an excellent reputation and a programme for classical music, as well as Broadway, jazz and popular music.

We started working with the organization to help them develop a strategic architecture in 1997. In the process of this strategic planning effort, the leadership team identified a number of opportunities and threats facing the organi- zation. One of the major threats was their over- reliance on the endowment to fund their operation. The leadership team identified 11 strategic growth opportunities and initiated a number of assessment efforts to determine their position in the market and their relevance to the community. Over the next year, the leadership team decided to involve their board and address a number of key strategic growth projects.

As a part of their effort to engage the entire organization in their change efforts, the SOQ was administered in January 1999. The follow- ing month, the results of the SOQ were shared with the entire staff and they participated in a workshop to identify improvements that would help the orchestra in the short, medium and long term. Follow-up workshops were held with the senior management team and each department. We assembled cross- functional teams to address the dimensions of

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Freedom, Idea-time, Conflict, Debate and Risk-taking. Each team identified actions that needed to be taken to improve the results on one dimension and presented to the senior management team.

A number of the actions were implemented over the next year. A leadership development workshop was held and included the senior management as well as department heads. Workshops on delegation and empowering people were held. The dress code was changed to allow for less formal attire during non- performance days. Staff meetings were restructured to allow for more participation and to encourage follow-up on many of the actions and projects. Emphasis was placed on more deliberate communication of the strategy and progress on the strategic goals. One team addressed the issue of staff shortages and more effective use of volunteers to ease the pressure of a very heavy workload. Another cross-functional team was charged with the task of ‘unclogging the information arteries’ by exchanging information across depart- ments. The senior management team also chose to address the need to become less reliant on the endowment. They created a research and development function to explore numerous alternatives. They took a bold sug- gestion to the board to allow the symphony to extend beyond its education and non-profit mission and create some for-profit centres. For example, a retail store was created adjacent to the performance hall. Another project was created to review human resource practices and make improvements in staffing, pensions and personal and vacation time.

All of these efforts were linked with the overall strategy of the orchestra and addressed during special and regular meetings of the

senior leadership and departments. The follow-up assessment of the SOQ, 21 months later, showed some improvement on most of the targeted dimensions (see Table 1).

During the presentation of the data on the second administration of the SOQ with the senior management team they noticed a major decrease in Conflict. They also noticed some improvement in Trust/Openness and Risk- taking. People were putting more thoughts and suggestions forward and the working relationships between managers and employ- ees were improving. The quantitative scores were supplemented, once again, with narra- tive feedback from 75 people who took the assessment.

As a result of examining the quantitative and qualitative findings, they reported that people within the organization seemed much more receptive to the changes and the new strategic direction. The management team changed their perception of the employees to reflect much greater respect for their talents and motivations. Communication was improv- ing within and across departments. They were also able to see an improvement in the over- reliance on their endowment.

The senior management team also identified necessary additional steps to be taken to con- tinue to improve the organization’s readiness, willingness and ability to implement the changes. They recognized that Idea-time had not improved. The feedback from the SOQ detailed the reasons for the lack of improve- ment being an ever-increasing workload and demands from the projects and community. At the time of writing, progress continues. But between the two administrations of the SOQ, they had increased the revenue and decreased dependency on the endowment to a large

Table 1. A Symphony Orchestra

Dimension Innovative Company Averages (N = 10 companies)

First Time Averages (N = 63)

Second Time Averages (N = 75)

Stagnated Company Averages (N = 5 companies)

Challenge 238 217 221 163 Freedom 210 149 152 153 Trust 178 154 165 128 Idea-time 148 109 108 97 Playfulness 230 172 180 140 Conflict 78 134 90 140 Idea-support 183 149 151 108 Debate 158 166 177 105 Risk-taking 195 104 112 53

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degree and other new services and sources of revenue streams were under consideration.

Case 2: A Medical Technology Company A Finnish-based global health-care organiza- tion had 55,000 employees and $50 billion in revenue. The division we worked with was located in the mid-west and employed 700 people. The mission was to develop, manufac- ture and market products for anesthesia and critical care.

During January 1999, the senior manage- ment team of the mid-west division conducted an SOQ assessment. They had been doing well on quality and operational excellence initia- tives in manufacturing and had improved their sales and marketing results, but were still concerned that there were many other areas on which they could improve. They approached the SOQ assessment as a means to find out what was working well and what needed to be improved.

We held a workshop with the senior team to present the results and engage them to deter- mine what they needed to do to improve their business. We met with the CEO prior to the workshop to highlight the overall results and share the department comparisons. She was not surprised by the results, but was very interested to see that some of the departments had different results.

During the workshop, the team targeted Challenge/Involvement, Freedom, Idea-time, and Idea-support as critical dimensions to improve to enable them to meet their strategic objectives. The organization was facing increasing competition in their markets and significant advances in technology. Although major progress had been made in the manu- facturing area, they needed to improve their product development and marketing efforts by broadening involvement internally, cross- functionally and externally by obtaining deep consumer insight. The main strategy they settled upon was to ‘jump start’ their innova- tion in new product development for life support.

Key personnel in new product development and marketing were provided training in Cre- ative Problem Solving (CPS), and follow-up projects were launched to apply the learning to existing and new projects. One project was a major investment in re-engineering their main product line. Clinicians were challenged with the current design of the equipment. The initial decision was to redesign the placement of critical control valves used during surgery. The project leader decided to apply CPS on the challenge and used a number of the tools to clarify the problem with the end users. The

sessions were videotaped and small-group sessions were held involving project team members from research and development as well as marketing. The result was a redefini- tion of the challenge: the re-engineering effort was shelved, thus saving the millions of dollars that this would have cost, in favour of the development of a new tactile tool to help the clinicians’ problem of having their hands full.

During this process, the employees were involved in the working sessions and were able to observe progress due to a deliberate effort to display and communicate the results. Since the professionals in the research and development lab were also directly involved in obtaining and interpreting the consumer insight data, they understood the needs of the end users and displayed an unusually high degree of energy and commitment to the project.

There were other spin-offs as well. For example, other employees were trained in the tools and techniques and CPS. Many of the employees started taking other initiatives to transform their use of space into community sharing events and resources. On one visit to the facility we observed a resource exchange for employees with children in which they could purchase new learning games or exchange their used ones with each other. We also observed a much greater amount of cross- functional and informal working across departments. Some human resource personnel were replaced and new forms of reward and recognition were developed. Not only was there more consumer insight research going on, but there were also more and closer part- nerships created with clinicians and end users of the products.

Another SOQ assessment was administered about 18 months later and the results are shown in Table 2. During this time, the CEO tracked revenue growth and profitability of the division and reported double-digit growth.

We had observed that there were differ- ences in the means on the dimensions chosen by the leadership team of the symphony orchestra, so for this case, we decided to see if the changes in the climate results were signifi- cant and if the SOQ assessment scores were internally consistent. A one-way analysis of variance was computed for the means on each dimension, as well as Cronbach’s alpha as a measure of internal consistency. These data are reported in Table 2.

Even though the leadership team targeted only four dimensions, there were improve- ments in other climate factors. Challenge/ Involvement, Freedom, Idea-time and Idea- support did show significant improve- ments, as did Playfulness/Humor, Debate and

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Risk-taking. There was also a significant decrease in Conflict. Despite these significant changes over time, the SOQ dimensions dem- onstrated acceptable levels of internal consis- tency. This case, coupled with earlier cases and applications of the SOQ assessment approach provided an increasing degree of confidence that the measure could be very useful for informing and guiding change efforts.

Case 3: An Electrical Engineering Division This organization was a division of a large, global electrical power and product supply company headquartered in France. The divi- sion was located in the South East of the United States and had 92 employees. Its focus was to help clients automate their processes, particularly within the automotive, pharma- ceutical, microelectronics and food and bever- age industries. For example, this division would make the robots that put cars together in the automotive industry or provide public filtration systems.

When this division was merged with the parent company in 2002, it was losing about $8 million a year. A new general manager was brought in to turn the division around and make it profitable quickly. The general manager attended a senior management development programme and learned about the SOQ. He decided that this measure and approach might be helpful to him and his team when doing a short-term turnaround.

In August 2002, the first general climate assessment was conducted with all the employees of the division. The management team worked to integrate the results of the SOQ with their current understanding of what was needed to make the turnaround work. The team reviewed the results and identified that

they were strongest on the Debate dimension but were very close to the stagnated norms when it came to Challenge/Involvement, Playfulness/Humor and Conflict. They indi- cated that the quantitative and qualitative assessment results were consistent with their own impressions that the division could be characterized as conflict-driven, uncommitted to producing results, and that people were generally despondent.

The leadership decided, after some debate, that they should target Challenge/ Involvement, Trust/Openness, Playfulness/ Humor and Conflict in order to help them implement the needed turnaround. They set a very specific target of obtaining a score of 195– 205 on Challenge/Involvement. This dimen- sion also fit the strategic emphasis on a global initiative on employee commitment. We were a little uncertain about their ability to deliber- ately affect the Trust/Openness dimension due to the lack of a significant improvement with the previous cases. It was clear to them that they needed to soften the climate and drive a warmer, more embracing, communicative and exuberant climate. They developed and then implemented a plan for short-term climate change.

They committed to increase communication by holding monthly all-employee meetings, sharing quarterly reviews on performance and using cross-functional strategy review ses- sions. They implemented mandatory ‘skip level’ meetings to allow more direct interac- tion between senior managers and all levels of employees. The general manager held 15- minute meetings with all employees at least once a year. All employee suggestions and rec- ommendations were invited and feedback and recognition was required to be immediate. A new monthly recognition and rewards

Table 2. A Medical Technology Company

Dimension First Time Averages (N = 525)

Second Time Averages (N = 491)

Univariate F Significance Level

Cronbach’s Alpha

Challenge 166 180 15.58 0.001 0.88 Freedom 138 147 6.21 0.05 0.84 Trust 133 138 1.89 n.s. 0.74 Idea-time 109 126 21.05 0.001 0.87 Playfulness 155 166 7.45 0.01 0.89 Conflict 147 137 4.08 0.05 0.90 Idea-support 121 141 25.78 0.001 0.90 Debate 162 170 5.32 0.05 0.85 Risk-taking 108 119 10.63 0.001 0.78

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programme was launched across the division for both managers and employees that was based on peer nomination.

At a time when making the division profit- able was the highest priority, the management team re-established training and development and encouraged employees to engage in both personal and business-related skills develop- ment. They also provided mandatory safety training for all employees.

Another category of initiatives included providing a clear and compelling mission, strategy and values for the division. The man- agement team formed employee review teams to challenge and craft the statements in the hope of encouraging more ownership and involvement in the overall strategic direction of the business.

In general, they focused on relaxing the climate. They used the suggestions provided by the narrative parts of the survey to identify actions that needed to be taken. They modified rules regarding the dress code, adapted more flexible working hours, and allowed plants and flowers in the workplace. They scheduled parties and social events, and fostered open debate and feedback without repercussions. Managers who could not follow the new behavioural norms were coached and some were removed from their positions. It was critical to encourage everyone to understand how their specific role and responsibilities fit into the overall flow of the business so they did extensive work on detailing the definition of roles and process ownership. Their stated aim was to create an unstoppable ‘bubble of excellence’ in North America and to challenge the ‘tyranny of the average’.

In September 2003, the leadership team wanted feedback on how they were doing in

their efforts to change the climate, so they requested a second administration of the SOQ. The results of this second assessment, along with the comparison to the first, are included in Table 3. Again, we computed one-way analyses of variance on the means of the dimensions as well as Cronbach’s alpha to assess internal consistency.

The four dimensions they targeted (Challenge/Involvement, Trust/Openness, Playfulness/Humor and Conflict) improved significantly. Inaddition, twoadditionaldimen- sions (Idea-support and Debate) showed sig- nificant improvement, even though they were not specifically targeted. The Conflict dimen- sion showed the largest change in the more positive direction (t = 3.85, 150df, p < 0001). We also noticed a significant improvement on the Trust/Openness dimension. This could have been the result of the level of intensity with which management drove the climate change. Once again, despite the significant changes in most of the SOQ dimensions, we found accept- able levels of internal consistency within the measure.

The division showed a $7 million turn- around in 18 months and has now begun to deliver profit much closer to projections. In 2003, the division won a worldwide innova- tion award. They are building specific innova- tion metrics into their balanced scorecard and continue to identify areas of improvement, despite a promotion of the general manager to a national position.

Implications for Leaders Each of the organizations identified above were very different. Despite the different

Table 3. An Electrical Engineering Division

Dimension First Time Averages (N = 75)

Second Time Averages (N = 77)

Univariate F Significance Level

Cronbach’s Alpha

Challenge 171 204 12.50 0.001 0.87 Freedom 156 160 0.16 0.695 0.84 Trust 138 163 8.32 0.004 0.75 Idea-time 112 124 1.13 0.290 0.86 Playfulness 132 154 5.89 0.016 0.89 Conflict 137 94 14.85 0.000 0.90 Idea-support 135 158 5.51 0.020 0.91 Debate 165 184 4.26 0.041 0.86 Risk-taking 125 134 0.91 0.341 0.78

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purposes, industries and sizes, there were some common themes that may help leaders take deliberate efforts to improve their own climate. These themes were derived from looking across all three case studies.

Leaders and managers accepted their key role. In each case, those charged with the strategic responsibility and day-to-day work owned up to their role in climate creation. They faced both the good and bad news that came with the assessment and then focused on what needed to be done to make improvements.

Those who owned up to change, and took their sponsorship and clientship responsibili- ties seriously were able to accomplish their desired outcomes, involve people and make progress on their deliberate methods. Having access to climate data helped them celebrate what was working and remove the barriers within the context to create an atmosphere conducive to the release of creativity. They did not try to discount the data or measure (or the people presenting them). Instead, they faced the reality of the climate data with a positive attitude.

Leaders focused on interpretation and integration. The leaders and managers sought to understand both the numbers and narrative results and then carefully considered which dimensions and actions could help them move the organization forward.

Climate creation was not a goal or objective all on its own. The results from the SOQ assessment served to provide leadership teams with important insights to help them look at the current organizational context in light of the direction they needed to go, the quality of the working relationships among people, and how well their current methods or approaches were working. Based on these insights, the leadership teams were able to engage others (usually on a cross-functional level) to make the necessary changes and improvements.

Leaders targeted key dimensions. In each case the leadership and management teams selected dimensions of climate that were criti- cal to their own unique purposes and markets. The SOQ provides quantitative data on nine dimensions and narrative comments and themes in response to what is helping or hin- dering creativity and what specific actions need to be taken to improve the situation. This amount of information could overwhelm an already overburdened management team. The teams in these cases certainly paid attention to all the data, but they were able to take advan- tage of the understanding of the business needs and integrate these with the critical insights about the climate. As a result, they focused their efforts on a selected number

of high priority dimensions and actions that helped them achieve results and improve the climate.

Leaders demonstrated follow through. Each of these cases demonstrated the value of taking actions over time. Rather than using the SOQ as a report card or a short executive intel- lectual exercise, the management teams under- stood that it was all about changing behaviour. This often required the leaders to transform their own behaviour first, but this nearly always cascaded through the organization. Rather than thinking that climate creation was a single event, they knew that this kind of work was a process or journey – and they stayed the course.

In each of the cases, leaders maintained the focus on their climate improvement efforts even when their teams were busy with other important day-to-day tasks and issues. Main- taining this focus sent clear messages to other members of the management team, and throughout each of the organizations.

Leaders used external resources. Although the ultimate value of any climate assessment must be internally relevant to the organization, each of these organizations saw value in using an external assessment that was normative; and having the results presented and inter- preted by an objective outsider.

Each of the senior leaders and members of the management teams realized the benefit of using a well-developed assessment tool and qualified individuals who knew how to use the measure to help obtain results. Having access to clear benchmarks and, often, results from other organizations in similar industries, helped the management teams and employees understand the importance and value of the climate creation efforts.

Our experience has shown that it is helpful to work with a qualified user of the SOQ. One very large organization with which we work conducted an SOQ assessment within one of its divisions. When the results were shared the key leaders wanted to focus on only those dimensions on which they scored below the more productive norm. What they missed was the most significant (and mean- ingful) difference: that they were scoring well above an appropriate score for Debate. The heart of their need for improvement turned out to be the productive avoidance created by too many diverse opinions and no clear strategic direction. This was confounded by the fact that most people in the division really enjoyed a good debate. It certainly was more fun than doing any productive work!

Having a qualified user apply the results of the SOQ to help a management team under- stand, and then act on, their results provide a

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more objective perspective and, in each of these cases, was a factor in their success.

Limitations There are numerous limitations to using a case study approach to derive suggestions for leaders of organizations. Although we have used the SOQ with numerous other organiza- tions, we only provide three cases in this article. Other applications of the SOQ support the insights gleaned from these case studies, but they are offered here as preliminary results and should be the subject of further research. Further, only two of these case studies were analysed quantitatively for significance levels and internal consistency. The insights gleaned from these examples may not be generalizable to other organizations.

As with other forms of case study, we were guided by our central question regarding how deliberate climate assessment may help leaders transform their organizations, but we did not have direct control over all of the events and activities within the organizations we examined. Factors other than those we observed could have had influence over the changes in the climate within these organiza- tions. If anything, this limitation argues for taking a systemic approach.

Although we attempted to mitigate observer bias by employing teams of profes- sionals and checking our observations with others within the organizations, the results and suggestions must be considered explor- atory and preliminary. There is much more research that needs to be accomplished in order to provide more definitive answers to our central question.

Conclusions

Leaders and their behaviour are a major force in creating the context for change and creativ- ity. The purpose of this article has been to outline a number of other factors that can make a difference as well as share some spe- cific strategies that can be employed to improve the situation. Rather than focus on only one strategy, it may be helpful to have a number at your disposal (Kotter, 1999).

The key is to examine the situation. This examination can be done from a cultural per- spective and from the point of view of values such as those surrounding the use of power, dealing with uncertainty, the tension between individuals and community, and masculine- feminine issues (Offerman & Hellman, 1997). Deliberate situational examination can also be done through the lens of climate, particularly

when the assessment incorporates multiple methods (closed-ended quantitative questions and open-ended narrative questions). From this examination of the culture and climate, a better decision regarding the use of any par- ticular strategy can be made (Coyne & Subra- manian, 1996).

The value in using a deliberate assessment approach is that leaders can increase the like- lihood that they will consider more factors while guiding significant change. Knowing more about the situation will help leaders decide how quickly they need to take action, the necessary level of preplanning, and the degree of involvement from others.

The experiences outlined above indicate that the SOQ helps leaders and managers understand the readiness, willingness and ability to transform their organizations. The SOQ has shown that it measures nine key dimensions of a climate that supports creativ- ity and change. In addition, the narrative section picks up other relevant factors and points out unique ingredients within the situation that can really make a difference (Sobieck, 1996). As a result, the SOQ offers an excellent starting point to help leaders under- stand the situational outlook surrounding the change effort they wish to implement.

The SOQ has also been applied to help develop leaders. A number of organizations have incorporated the SOQ as an assessment in their leadership development programmes. The participants in these programmes take the SOQ as a self-assessment and then invite those who are good observers of their leadership behaviour to take the assessment as well, prior to the programme. During the programme the participants are provided with their quan- titative and qualitative results so they can compare them with those of their observers. They can also compare their results with the norms from innovative versus stagnated orga- nizations and best- and worst-case teams. The exercise usually provides those who are devel- oping their leadership talents with powerful insights and implications for further skill development and behaviour change.

Our intention is to continue to conduct research using the SOQ, in conjunction with other measures and in real-life contexts. This article presents an early attempt to better understand how such an assessment may help those who lead and manage transformation efforts.

Acknowledgements

This article is based on a paper presented at the 9th European Conference on Creativity and

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Heather Ross
Heather Ross

Innovation hosted by the Academy of Humanities and Economics in Lodz, Poland during September 2005. The author would like to thank the participants in this session. Special thanks go to Ken Lauer who assisted with the statistical analysis. Thanks also to K. Brian Dorval and the group of reflective prac- titioners who assisted with the observations during each of the cases.

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Dr Scott Isaksen ([email protected]) is President of the Creative Problem Solving Group, Inc. and Senior Fellow of its Creativ- ity Research Unit (CRU). The main research thrust of this unit is examining a systemic or ecological approach to understanding creativity and innovation. Aside from applying a systemic approach to Creative Problem Solving, CPS version 6.1(tm), the CRU also uses the SOQ and VIEW: An Assessment of Problem Solving Style, to better understand what works for whom, under what circumstances.

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